Daily Office Cleaning: Is It Necessary?

Maybe it is, if you have expectations above and beyond that of all sensibility.  Last week I visited a ‘Class A’ office building to chat with the Building Manager.  Of course my priority is a little different than his, but I have learned that the meeting of expectations for a group of people can end with all parties gaining from a shared level of expectation.  Often finding out your client’s expectations can result in some serious time savings for the client as well as the contractor who cleans the building.
This building manager knew that we have the ability to offer a workload/time study of how long cleaning should take within a building.  One night he decided to follow his cleaners around inconspicuously and he noticed that more than half of their time was spent emptying trash bins and pushing chairs back into place.  This led him to ask me:  How long should it take to clean my building? I sat down this morning and calculated it all out with our software.  I just got off the phone with him to learn that his cleaning contractor allowed 79 hours per week of labour.  This was based upon full occupancy which he was at 91%.  Therefore 91% of 79 hours should be a bit less than 72 hours.  He laughed.  Two cleaners were on site for 2-3 hours per night, 6 nights per week which is (generously speaking) 36 hours.  Really?  Our labour study told us this building needs between 52 and 70 hours to clean.  I guess you get what you pay for.  What is the moral of the story?  Set reasonable expectations for what you expect to get.  Involve the right people in the process to be sure that your contract cleaner is giving you exactly what you need and pay for. 

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